Shipping policy

Shipping Policy

Thank you for shopping with SmartKart. We are committed to delivering your orders safely and efficiently.

Order Processing

All orders are processed within 1–3 business days after confirmation. Once dispatched, you will receive tracking details via email or SMS.

Delivery Time

Orders are typically delivered within 5–10 business days depending on your location. Delivery times may vary during peak seasons, holidays, or due to unforeseen courier delays.

Cash on Delivery (COD) Orders

By placing a Cash on Delivery (COD) order, you agree to accept and pay for the order upon delivery. Please ensure that you are available to receive the package.

Refusing a COD order at the time of delivery without a valid reason results in unnecessary shipping and handling costs. Customers who repeatedly refuse COD orders may be restricted from placing future COD orders on SmartKart.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Incorrect Address

Customers are responsible for providing accurate shipping information. SmartKart is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos and order details so we can assist you promptly.

Contact Us

For any shipping-related questions, please contact our customer support team through our Contact Us page.